Guest Experience Coordinator

Position Summary

The primary responsibility of the Guest Experience Coordinator is to train a student and volunteer staff to provide strong and consistent customer service to The Clarice’s guests including ticket buyers, event attendees, visitors, external clients, faculty, staff and students.

It is also crucial for the coordinator to maintain a ticketing database, reconcile revenue, prepare reports, manage ticket inventory, control crowds, oversee public facilities and ensure the accessibility of The Clarice’s spaces for all guests. The coordinator must ensure adherence to established policies and procedures to ensure a safe and productive workspace.

Qualifications

Minimum

  • Bachelor’s degree or equivalent work experience in performing arts
  • Two years of professional experience in ticketing or front of house operations
  • One year of professional experience in customer service
  • Superior communication and customer service skills
  • Experience supervising employees in an professional setting
  • Available to work evenings and weekends for performances

     

Preferred

  • Experience in ticketing or front of house operations in the performing arts
  • Experience with CRM database management and reporting
  • Experience in implementing operating policies and procedures
  • Demonstrated experience working with students
  • Experience hiring, scheduling and training staff
  • Experience recruiting, scheduling, training and leading volunteers
  • Knowledge of current practices and procedures in professional performing arts management
  • Strong organization and management skills

Physical Demands

  • General office environment 
  • Ability to lift 20lbs 
  • Standing for long periods of time for events

To apply 

Submit application online at EJOBS.UMD.EDU. Applicants are required to submit a resume, cover letter and a list of references. For best consideration, apply by January 3, 2022.

Type of opportunity: 
Full Time
Salary: 
Low $50s
Best Consideration Date: 
Monday, January 3, 2022
Position number: 
104335
Category status: 
33-Exempt Regular

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.